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Arrival Instructions

Posted on August 4, 2017

Los Angeles International Airport – LAX

When you arrive at LAX. Simply exit your terminal and look for the PRIME TIME kiosk, the kiosk has a tablet you can use to chat with our customer service representatives. The map to the right shows where the PRIME TIME Shuttle Kiosks will be located, it is marked with a red star. It is a good idea to bring a jacket or sweater with you as the shuttle waiting area at LAX is usually much cooler than local air temperature.

Shuttle-To-LAX-map

Ontario International Airport – ONT

Upon arriving at Ontario International Airport, first collect all of your items from baggage claim. Then please exit the building from the eastern most baggage claim door. If you are facing the exit from inside the baggage claim area, the door to use is the one furthest to the right. Proceed to the Taxi Stand at the East end of the airport. Then call our dispatch department at 1-800-733-8267 and select option 3. Let the dispatcher know you have a reservation with PRIME TIME SHUTTE. The representative will call in your van for your boarding.

Burbank Airport – BUR

Upon arriving at Burbank Airport, first collect all your baggage from Baggage Claim. Exit baggage claim and cross to the second island where you will find Shared ride shuttle pick up area. Then call our dispatch department at 1-800-733-8267 and select option 3. Let the dispatcher know you have a reservation with PRIME TIME SHUTTE. The representative will call in your van for your boarding.

Long Beach Airport – LGB

Upon arriving at Long Beach Airport, first collect all your baggage from Baggage Claim. Call 1-800-RED-VANS, toll-free from any public phone, and press Option 3 when you hear the greeting. A PRIME TIME Shuttle agent will then direct you to your van.

Orange County’s John Wayne Airport – SNA

Upon arriving at Orange County’s John Wayne Airport, first collect all your baggage from Baggage Claim. Then proceed to the third island outside of the terminal. You will go right past the Cab & Courtesy Van pickup to meet with a John Wayne Airport coordinator. The coordinator will be wearing a YELLOW shirt and they will then direct you to your van.

San Diego International Airport / Lindbergh Field – SAN

Our pickup instructions have changed for shared ride shuttle service at San Diego International Airport. If you are being picked up at San Diego Airport with one of our shuttles you will now be picked up from the “App-Enabled Rideshare Services” pick up areas.

Terminal 1

If your are arriving at Terminal 1 you will use the skywalk located near the center of the terminal to cross over Airport Terminal Rd, and then follow the signs to the “App-Enabled Ride Share Services” pickup location in the Terminal 1 lot.

terminal1

Terminal 2

If you are arriving at Terminal 2 you will use the pedestrian crosswalk into the Terminal 2 lot and follow the signs to the “App-Enabled Ride Share Services” pick up location.

terminal2

Los Angeles Cruise Ship Terminal

Upon arriving at the Los Angeles Cruise Ship Terminal in LA Harbor, please locate the PRIME TIME Shuttle coordinator on the middle island wearing the red Prime Time color. If you cannot locate the coordinator, please call 310-536-7922 and select option #3.

Carnival Cruise Long Beach – Queen Mary

Upon arriving at the Carnival Cruise Long Beach Ship Terminal, please locate the PRIME TIME Shuttle coordinator. If you cannot locate the coordinator please call 310-536-7922 and select option #3

Los Angeles Union Station – Amtrak

Upon arriving at Union Station in Downtown Los Angeles, call toll-free from any public telephone, 1-800-733-8267 and press Option 3 at the greeting. A PRIME TIME Shuttle agent will be right with you with instructions on where to meet your van.

Los Angeles Greyhound Terminal

Upon arriving at the Greyhound Bus Terminal in Downtown Los Angeles, call toll-free from any public telephone, 1-800-733-8267 and press Option 3 at the greeting. A PRIME TIME Shuttle agent will be right with you with instructions on where to meet your van.

Catalina Express – San Pedro Terminal

Upon arriving at the Catalina Express Terminal in San Pedro, call toll-free from any public telephone, 1-800-733-8267 and press Option 3 at the greeting. A PRIME TIME Shuttle agent will be right with you with instructions on where to meet your van.

Catalina Express – Long Beach – Queen Mary Terminal

Upon arriving at the Catalina Express Terminal at the Queen Mary in Long Beach, call toll-free from any public telephone, 1-800-733-8267 and press Option 3 at the greeting. A PRIME TIME Shuttle agent will be right with you with instructions on where to meet your van.

Catalina Express – Downtown Long Beach – Golden Shore Terminal

Upon arriving at the Catalina Express Terminal in Downtown Long Beach on Golden Shore, call toll-free from any public telephone, 1-800-733-8267 and press Option 3 at the greeting. A PRIME TIME Shuttle agent will be right with you with instructions on where to meet your van.