Airport Arrival Instructions

Los Angeles International Airport – LAX

For Shared Ride and Private Vehicle reservations

Step 1: Exit the double doors outside the Baggage Claim Area.

Step 2: Head upstairs to the Upper Departures/Ticketing Level. You can reach the upper level either by stair, escalator or elevator. All Shared-Ride pickups must occur curbside on the Upper Departure/Ticketing Level at the “Ride Service” sign lettered A-F.

Step 3: At this time, if you have not received a phone call from us, please call our Dispatch Department at 1-800-733-8267 and select option 3 or our Vehicle Status Line at 1-310-464-0372.

Step 4: Provide the Dispatch Agent with your reservation number. The agent will check you in and provide the latest information regarding your reservation.



 

For Executive Sedan, Luxury SUV or Private Van reservations

Step 1: Exit the double doors outside of the Baggage Claim Area.

Step 2: Go to the White Curb which is the loading and unloading Passenger area.

Step 3: At this time, if you have not received a phone call from us, please call our Dispatch Department at 1-800-733-8267 and select option 3 or our Vehicle Status Line at 1-310-464-0372.

Step 4: Provide the Dispatch Agent with your reservation number. The agent will check you in and provide the latest information regarding your reservation.

Ontario International Airport – ONT

Upon arriving at Ontario International Airport, first collect all of your items from baggage claim. Then please exit the building from the eastern most baggage claim door. If you are facing the exit from inside the baggage claim area, the door to use is the one furthest to the right. Proceed to the Taxi Stand at the East end of the airport. Then call our dispatch department at 1-800-733-8267 and select option 3. Let the dispatcher know you have a reservation with PRIME TIME SHUTTLE. The representative will call in your van for your boarding.

Burbank Airport – BUR

Upon arriving at Burbank Airport, first collect all your baggage from Baggage Claim. Exit baggage claim and cross to the second island where you will find Shared ride shuttle pick up area. Then call our dispatch department at 1-800-733-8267 and select option 3. Let the dispatcher know you have a reservation with PRIME TIME SHUTTLE. The representative will call in your van for your boarding.

Long Beach Airport – LGB

Upon arriving at Long Beach Airport, first collect all your baggage from Baggage Claim. Call 1-800-RED-VANS, toll-free from any public phone, and press Option 3 when you hear the greeting. A PRIME TIME Shuttle agent will then direct you to your van.

Orange County’s John Wayne Airport – SNA

Upon arriving at Orange County’s John Wayne Airport, first collect all your baggage from Baggage Claim. Then proceed to the third island outside of the terminal. You will go right past the Cab & Courtesy Van pickup to meet with a John Wayne Airport coordinator. The coordinator will be wearing a YELLOW shirt and they will then direct you to your van.

San Diego International Airport / Lindbergh Field – SAN

Our pickup instructions have changed for shared ride shuttle service at San Diego International Airport. If you are being picked up at San Diego Airport with one of our shuttles you will now be picked up from the “App-Enabled Rideshare Services” pick up areas.

Terminal 1

If your are arriving at Terminal 1 you will use the skywalk located near the center of the terminal to cross over Airport Terminal Rd, and then follow the signs to the “App-Enabled Ride Share Services” pickup location in the Terminal 1 lot.

Terminal 2

If you are arriving at Terminal 2 you will use the pedestrian crosswalk into the Terminal 2 lot and follow the signs to the “App-Enabled Ride Share Services” pick up location.

Los Angeles Cruise Ship Terminal

Upon arriving at the Los Angeles Cruise Ship Terminal in LA Harbor, please locate the PRIME TIME Shuttle coordinator on the middle island wearing the red Prime Time color. If you cannot locate the coordinator, please call 310-536-7922 and select option #3.

Carnival Cruise Long Beach – Queen Mary

Upon arriving at the Carnival Cruise Long Beach Ship Terminal, please locate the PRIME TIME Shuttle coordinator. If you cannot locate the coordinator please call 310-536-7922 and select option #3

Los Angeles Union Station – Amtrak

Upon arriving at Union Station in Downtown Los Angeles, call toll-free from any public telephone, 1-800-733-8267 and press Option 3 at the greeting. A PRIME TIME Shuttle agent will be right with you with instructions on where to meet your van.

Los Angeles Greyhound Terminal

Upon arriving at the Greyhound Bus Terminal in Downtown Los Angeles, call toll-free from any public telephone, 1-800-733-8267 and press Option 3 at the greeting. A PRIME TIME Shuttle agent will be right with you with instructions on where to meet your van.

Catalina Express – San Pedro Terminal

Upon arriving at the Catalina Express Terminal in San Pedro, call toll-free from any public telephone, 1-800-733-8267 and press Option 3 at the greeting. A PRIME TIME Shuttle agent will be right with you with instructions on where to meet your van.

Catalina Express – Long Beach – Queen Mary Terminal

Upon arriving at the Catalina Express Terminal at the Queen Mary in Long Beach, call toll-free from any public telephone, 1-800-733-8267 and press Option 3 at the greeting. A PRIME TIME Shuttle agent will be right with you with instructions on where to meet your van.

Catalina Express – Downtown Long Beach – Golden Shore Terminal

Upon arriving at the Catalina Express Terminal in Downtown Long Beach on Golden Shore, call toll-free from any public telephone, 1-800-733-8267 and press Option 3 at the greeting. A PRIME TIME Shuttle agent will be right with you with instructions on where to meet your van.